Return, Exchange & Shipping

Domestic orders may be returned for any reason and only if unopened. online customer returns can be refunded to your card or for store credit. your items must be unused, unwashed and the labels as well as packaging intact.

 Sale items are not eligible for return. Irrespective of being a domestic gift.

07 days: store credit

07 days: full refund in case of any damage to the product in transit .you must inform us within 48 hours of receipt and return it within 7 days. if the domestic return is received within 7 days of purchase, we’ll refund to Online refund payment account provided by the customer. returns that arrive after 7 days but before 30 days will be refunded to store credit, or are eligible for an exchange.

Return & exchange assistance

To initiate a domestic online return or exchange, please send us an email at shishuverse@gmail.com include your order number, description of the issue and a photo.

 Courier pickup for your items is not included. communication address below:

Love Regulars

6th Floor, The Destination SRA CHS, 7, G.M. Road, Chembur West, Mumbai 400089

If in case you do not get a response on your email you can get in touch with the team by what’s app on +91___________________

We will initiate an exchange or refund once we receive your return package and have checked that the products and packaging are intact. 

Please note that replacements/returns are not accepted if:

  • The return request is made outside the specified time frame
  • The product is on sale or part of any promotion

Cancellation

No cancellation once order placed only return / exchange

Shipping & handling fees

Within India  we offer free shipping for all orders within India.

Shipping & timelines

This depends on the type of product and location. we dispatch our products within 1 to 10 business days from the order date, from Monday to Friday (excluding Indian public holidays), and it takes another 1 to 14 business days for the order to reach you based on your location. as soon as we ship your order, we will send you a notification by email and also share the courier tracking details so you know when to expect it.

Expected delivery timelines based on location

Metros: please allow 2 to 3 working days for the courier to be delivered.

Non-metros and interiors: please allow 2 to 10 working days for the courier to be delivered.

Need help?

Contact us at shishuverse@gmail.com for questions related to refunds and returns.